Terms of Use.

Last updated: 21 October 2026

By filing a complaint, using your reference number, or otherwise using this website, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

1. What we do

HyperLedger helps people who have lost cryptocurrency to fraud. We take in complaints, follow funds across public blockchains, put together evidence for exchanges and authorities, and, where funds are recovered, coordinate paying them out to you.

We are not a law firm, a bank, an exchange or a government agency, and we are not affiliated with any government agency. We do not give legal, financial, tax or investment advice, and using our service does not create a lawyer–client relationship.

2. No guarantee of recovery

Many losses cannot be recovered, and results depend on blockchains, exchanges, courts and agencies that we do not control. Filing a complaint does not guarantee that we will take your case, that we will recover anything, or how long it will take. We may decline or close a case, for example if there is too little information to act on, and we will tell you if we do.

3. Fees

Filing a complaint is free. We will never ask you to pay a fee in cryptocurrency, to “release” or “unlock” funds, or to send us your seed phrase, private keys, passwords, or bank or card details. If any fee applies to your case, we will quote it to you in writing, in ordinary currency, before any work starts.

4. Your responsibilities

• Give us information that is accurate and complete to the best of your knowledge, and only submit information you have the right to share.
• Do not send us seed phrases, private keys, passwords, or bank or card details. If you do by mistake, tell us straight away.
• Do not use the service to file false or misleading complaints, to harass or harm anyone, or for anything unlawful.
• Keep your reference number safe. It works like a key to your case page: anyone who has it can see your case status and submit a deposit address for your payout. Our team still checks any address with you before it is used.
• Keep your contact details up to date so we can reach you.

5. Payouts

• If funds are recovered, we pay them only to a deposit address that our team has confirmed with you through a separate channel, such as a call or email.
• Cryptocurrency transfers cannot be reversed. You are responsible for giving a correct address on the correct network. We are not responsible for losses caused by an incorrect address that you give or confirm.
• The amounts and statuses we show come from our records and are checked against public blockchains. Network fees and changes in market price can affect the value you receive.
• We may delay or decline a payout if we reasonably suspect fraud or impersonation, if we cannot verify who you are, or if the law requires it.

6. Information and tools on this site

The scam-risk check, wallet-hygiene audit, guides and other tools are general information, not advice, and cannot tell you for certain whether something is a scam or whether your funds are safe. Blockchain information on this site comes from third-party public sources and may be delayed or incomplete.

7. Third-party services and links

This site links to and relies on services we do not control, such as blockchain explorers and official reporting websites. We are not responsible for them or for what they show or do.

8. Our content

The text, design and tools on this site belong to HyperLedger or its licensors. You may use them for your own personal purposes, but please do not copy, resell or republish them without our permission. Some photographs are used under the Unsplash licence.

9. Limits of our liability

We provide the service and this website “as is”. To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss of cryptocurrency caused by scammers or other third parties, and our total liability to you for anything connected to the service is limited to the amount you have paid us for it, if any. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence, or any rights you have as a consumer under the law where you live.

10. Suspending access

We may limit or stop your access to the service if you break these terms, misuse the site, or put other users or us at risk.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If you keep using the service after a change, you accept the updated terms.

12. Governing law

These terms are governed by the laws of the place where HyperLedger is established, and disputes will be handled by the courts there, except that mandatory consumer protection rules in your own country still apply to you.

13. Contact us

Questions about these terms: contact@hyperledgerfabrictool.com. For payout questions, email payouts@hyperledgerfabrictool.com.